What are GlobeSO Services? GlobeSO Services are smart phone enabled multi services offered by GlobeSO which allow you to carry out taxi, delivery, booking, social networking , advertising, transfers, deposits, withdrawals, bill payments, mobile airtime top up, account balance inquiries and other enquirers and transactions within local country (“GlobeSO Services”). By subscribing to these services, you authorise GlobeSO to deposit your funds (the current balance of which is shown in your GlobeSO Account) into a Bank Account.
How do these Terms and Conditions apply? These Terms and Conditions govern the operations of the GlobeSO Services. It is important that you read and understand these Terms and Conditions. Please contact GlobeSO if you do not understand, or are unsure about any aspect of these Terms and Conditions.
When do these Terms and Conditions take effect? When you first access your GlobeSO Account, you will be required to accept these Terms and Conditions, following which these Terms and Conditions will constitute a legally binding agreement between you and us.
GlobeSO Super App have a Ride Hailing service so it need to collect location data to enhance receiving orders and tracking user path event when app is closed or not in use.
Eligibility for GlobeSO Services You may subscribe for the GlobeSO Services if:
You are: -an individual over 18 (eighteen) years of age; or -an individual under 18 (eighteen) years of age and you have provided GlobeSO with proof of consent from your legal guardian permitting you to subscribe for the GlobeSO Services; -you meet GlobeSO’s customer identification and verification requirements; and -you operate a smart phone that meets the requirements specified by GlobeSO from time to time. Please note that not all smart phones will be capable of utilizing the GlobeSO Services. We will not be responsible or liable for any inability of your smart phone to access and utilize the GlobeSO Services, or for any loss or damage to your smart phone resulting from your access or use, or attempted use or access, of GlobeSO Services.
You acknowledge and agree that use of the GlobeSO Services, together with your GlobeSO Number and PIN or fingerprint or NFC or RFID as the case may be depending on the transaction in question provides sufficient authority for us to process transactions on your GlobeSO Account. We may act on this authority and will not be liable for any Loss suffered by you resulting from us acting on this authority and we are not required to make further enquirers.
FEES AND CHARGES
GlobeSO may charge fees and charges for your use of the GlobeSO Services and GlobeSO Agent Outlets may charge fees and charges in connection with GlobeSO Services they facilitate. Details of such fees and charges will be provided to you on registration and are available at GlobeSO branches, GlobeSO Agent Outlets, and GlobeSO’s bank partners. These fees and charges may include government taxes and charges as applicable.
PROCESSING INSTRUCTIONS AND LIMITS
GlobeSO is under no obligation to accept any instructions (including instructions in relation to transfers, withdrawals and other transactions relating to your GlobeSO Account) and may, in its absolute discretion, accept or act on (or decline to accept or act on) any instruction. GlobeSO is not required to, and does not, check that the details provided by you and/or received by GlobeSO are correct. GlobeSO is not responsible for any inaccuracy in instructions given by you and/or received by GlobeSO and GlobeSO is not liable to you for any Loss suffered by you arising from such inaccuracy in instructions.
GlobeSO reserves the right to pay transactions presented for payment in any order that GlobeSO chooses. Where the transactions presented for payment exceed the balance recorded in your GlobeSO Account, such instruction will not be acted upon by GlobeSO. GlobeSO will not partially pay a payment.
An instruction given by you through using the GlobeSO Services cannot be cancelled, altered or changed.
Generally, all value transactions made via the GlobeSO Services (for example a withdrawal, deposit or transfer) will be processed in real time, and will be issued with an electronic receipt by GlobeSO via PUSH Notification. However, as noted, there may be circumstances which mean that your GlobeSO Account balance information is not reported, and/or receipts may not be issued by PUSH Notification, on a real time basis.
If you conduct a transaction at a GlobeSO Agent Outlet, you also have the right to ask the GlobeSO Agent outlet for a written receipt. It is your responsibility to retain this transaction receipt with other details for any future reference.
GlobeSO may also impose limits on the amount of funds that will be made available for certain transactions conducted through the GlobeSO Services, or limits on the total amount of funds that may be deposited by you over any specified period of time. Details of these limits are specified in your Card Package and GlobeSO website and may be amended from time to time by GlobeSO.
YOUR RELATIONSHIP WITH THE BANK
The Deposit Funds will be deposited by GlobeSO into a Bank Account. The Bank will recognise you as a customer of the Bank having a deposit with the Bank equal to the balance of your GlobeSO Account. However, you have no legal or beneficial interest in the Bank Account and only GlobeSO may issue instructions to the Bank in relation to the Bank Account, including in relation to transfers, deposits, withdrawals, account balance enquiries and other enquires and transactions on the Bank Account. The Bank will guarantee and pay to you the balance of your GlobeSO Account if GlobeSO becomes insolvent, to the extent that your claim is not satisfied from the proceeds of liquidation.
PRIVACY AND CONFIDENTIALITY
GlobeSO is collecting your personal information, instructions and transaction details on your GlobeSO Account (collectively referred to as “Information”) to enable GlobeSO to provide the GlobeSO Services to you. Without this Information, GlobeSO may not be able to provide you with such services. By subscribing and utilising the GlobeSO Services, you agree that GlobeSO may use and disclose your Information to:
any service provider engaged by GlobeSO to carry out or assist its functions and activities; to GlobeSO’s agents, contractors, advisers and to other persons authorised or required by law to disclose Information to; to GlobeSO’s parent company and subsidiaries for internal administrative and operational purposes or to any service providers engaged by them; the Bank to enable the Bank to hold your funds and carry out its banking operations; the Bank’s parent company or subsidiaries for internal administrative and operational purposes or to any service providers engaged by them.
You authorise these people to have access to your Information to the extent permitted above. GlobeSO and the Bank may also use your Information to help them plan, research, market and promote their products and services.
Anti-Money Laundering/Combating of Financing Terrorism and Sanctions
You agree that GlobeSO may delay, block or refuse to process any transaction without incurring any liability if GlobeSO suspects that:
the transaction may breach any law in Cambodia or any other country; or the transaction may directly or indirectly involve the proceeds of, or be applied for the purposes of, unlawful conduct.
You agree to provide all information to GlobeSO which GlobeSO reasonably requires in order to manage money-laundering or terrorism financing risk or to comply with any laws in Cambodia or any other country and you agree that GlobeSO may disclose any information concerning you, your transactions and your GlobeSO Account to the Bank in which your funds are deposited, any law enforcement, regulatory agency or court where required by any such law, in Cambodia or elsewhere.
Unless you have disclosed that you are acting in a trustee capacity or on behalf of another party, you warrant that you are acting on your behalf in utilising the GlobeSO Services, entering into this agreement, and conducting any transactions on your GlobeSO Account.
You declare and undertake to GlobeSO that the acceptance and/or payment of monies by GlobeSO in accordance with your instructions will not breach any laws in Cambodia or any other country.
Card Validity and Expiry If you have been issued with a Card by GlobeSO, such Card remains GlobeSO’s property at all times. The Card must only be used within the “valid from‟ and “until end‟ dates shown on the Card.
Cancellation of Card or Electronic Access If you have been issued with a Card by GlobeSO, GlobeSO may cancel or limit your Card, PIN, fingerprint, NFC or electronic access through authorised ATMs without prior notice and without any liability if:
GlobeSO suspects that use of your Card, PIN, or fingerprint, or NFC or RFID or electronic access may cause Loss to you or to GlobeSO;
GlobeSO suspects you of being fraudulent or engaging in inappropriate behaviour; your GlobeSO Account which the Card may access has been closed; GlobeSO’s systems or equipment malfunctions or are otherwise unavailable for use; GlobeSO believes that the security of your electronic access or GlobeSO’s systems and equipment may have been compromised; or GlobeSO is required to do so by law.
GlobeSO Number, Card, PIN, Fingerprint, NFC and RFID Security
You must keep your GlobeSO Number and PIN, fingerprint, RFID and NFC confidential and secure. If you have been issued with Card by GlobeSO, then you must also keep your Card and PIN, fingerprint, RFID, and NFC confidential and secure. You will be liable for any Loss suffered by you resulting from your failure to do so.
on the expiry of your Card, destroy your Card by cutting it diagonally in half; not let anyone use your GlobeSO Number or Card; not disclose your PIN to any person; not allow any other person to see you entering your PIN; not choose a PIN which has an easily retrieved combination, for example repeated numbers; not choose a PIN that is easily identified with you for example your birth date or telephone number; not record your PIN on your Card or mobile phone or on any paper or article carried with your Card or mobile phone. keep your smart phone safe.
If your PIN and Card is lost or stolen, or if your PIN has become known to someone else, you must notify GlobeSO immediately.
You are liable for all transactions conducted when you utilise the GlobeSO Services, except where there has been fraud or negligence by GlobeSO, its employees, or agents or any mobile network operators which have registered with GlobeSO.
DISCREPANCIES / ERRORS, QUESTIONS AND COMPLAINTS
Please contact GlobeSO’s Call Centre if you believe that a discrepancy or error has occurred in any transaction, or if you have any questions or complaints.
To assist with GlobeSO’s investigations, you will need to provide the following information:
your name and GlobeSO Number; details of the transaction in question; and the amount of the suspected error or disputed transaction.
GlobeSO will not be responsible for any Loss suffered by you if you do not request GlobeSO to dispute the transaction within 30 (thirty) calendar days.
Notices and Changes to Fees and Charges, Terms and Conditions
GlobeSO may change these Terms and Conditions, and Fees and Charges at any time. GlobeSO will give you at least 30 (thirty) calendar days notice of any such change before it takes effect by:
notice displayed on GlobeSO’s website at www.GlobeSO.com or by advertisement in major daily or national newspapers; or contacting you on your mobile phone via SMS notification or electronic notices generated within the GlobeSO menu system.
GlobeSO may also use the methods outlined above as a means of providing you notices or other correspondences, or by contacting you in writing at your address recorded in GlobeSO’s records.
CHANGE IN DETAILS
You must notify GlobeSO immediately if there is any change in your personal details which you have previously provided to GlobeSO for the purposes of subscribing to and utilising the GlobeSO Services. GlobeSO will not be responsible or liable for any errors or Losses suffered by you associated with the changes where GlobeSO has not received prior notice.
DISRUPTION TO SERVICE
You agree that GlobeSO will not be liable for any Loss suffered by you where the service is temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner, regardless of how this may have been caused.
GlobeSO Account is to be held in either US dollar or Khmer Riel. You must nominate a currency for your GlobeSO Account during registration.
You agree to use GlobeSO’s nominated exchange rates whenever you transact in a currency other than your nominated currency.
You agree that GlobeSO may deduct from the Deposit Funds any amount you owe to GlobeSO without obtaining your prior consent.
SUSPENSION OR TERMINATION
You may terminate your access to the GlobeSO Services (which includes the closure of your GlobeSO Account) at any time by giving written notice to GlobeSO or by contacting GlobeSO’s Call Centre. The termination or suspension shall take effect within 24 hours following such notice.
If there is a nil balance recorded on your GlobeSO Account, and you have not utilised the GlobeSO Services for 3 (three) consecutive months, then GlobeSO may, at its discretion, clear all your awards or suspend or terminate your access to the GlobeSO Services and close your GlobeSO Account.
GlobeSO may also exercise its discretion to suspend or terminate your access to the GlobeSO Services and close your GlobeSO Account for whatever reason including, but not limited to, unsatisfactory conduct or where required by law or for any other reason GlobeSO considers appropriate.
In the event that GlobeSO exercises its right contemplated in this clause, GlobeSO will promptly inform you but need not notify you in advance and GlobeSO shall not be responsible or liable for any Loss which you may suffer as a result.
GlobeSO reserves the right, at their absolute discretion and at any time, to immediately suspend / terminate the use of the GlobeSO Account by the Customer for any reason, including but not limited to the following circumstances:
In the opinion of GlobeSO, the Customer has indulged in any dishonest, fraudulent, illegal and/or criminal conduct or misrepresentation;
The Customer is in breach of any of the provisions of the Terms and Conditions or has engaged in any conduct prejudicial to GlobeSO;
The Customer is in breach of any acts, statutes, laws, by-laws, rules and / or regulations imposed by any party, regulatory body or government agency;
The Customer has submitted false documents or has declared false information during the application for the GlobeSO Services by the Customer;
The Customer has acted with bad or malicious intent; and / or
GlobeSO is of the opinion that the acts of the Customer is prejudicial to the interest of GlobeSO.
What happens if Termination occurs
If your access to the GlobeSO Services has been terminated (including as a result of the closure of your GlobeSO Account), GlobeSO will arrange payment of the balance of funds recorded on your GlobeSO Account at the closing date to you at the address shown in its records. In the event that GlobeSO is unable to contact you at your address shown in its records to arrange payment, GlobeSO will use reasonable endeavours to arrange payment to you by other means.
If any party believes it is hindered from performing any of its obligations hereunder due to a Force Majeure Event, it shall immediately inform the other party about such circumstances in writing, failure of which shall prevent the party claiming Force Majeure Event from invoking these circumstances as a defence. If a Force Majeure Event continues for more than 3 (three) consecutive months, either party shall have the right to terminate the GlobeSO Payment Service with immediate effect by notice to the other party notwithstanding of the Terms and Conditions.
You agree to indemnify GlobeSO against any Loss that GlobeSO may suffer arising directly or indirectly because you:
did not observe your obligations under these Terms and Conditions; or acted negligently or fraudulently in connection with your use of the GlobeSO Services, including, without limitation to, your access and operation of your GlobeSO Account.
You voluntarily agree to assume the risk of all Losses for which you are or may be liable under these Terms and Conditions.
GlobeSO may, without noticing you or obtaining your consent, assign or transfer all or any part of its rights and obligations under this agreement to any third party. You agree to do any act or execute any document as GlobeSO may direct to effect any assignment or transfer contemplated by this clause.
You may not transfer or assign any rights or obligations you have under this agreement without GlobeSO’s prior written consent. You are not permitted to transfer your Account to a third party.
NFC and RFID Pin-Less Transactions
For the purpose of safeguarding your account, all applicable transactions involving the use of NFC and RFID are limited to USD100 per transaction.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Singapore. All disputes arising out of or in connection with this Terms and Conditions, whether as to interpretation, performance or otherwise, that is not resolvable through amicable solutions, shall be subject to the exclusive jurisdiction of the court of Singapore.